Simple Example

A couple of examples of how our system uses automated workflows!: 

Online Sales

When multiple types of customers or resellers book events online, through our websites (both private and public), web pages, mobile phones (with RESPONSIVE and TOUCH and TAP), Facebook, Twitter etc., everything is automated.
Online they select one or multiple events (boat, bus, train, etc.) and enter the number of passengers and types. Providing the events have enough capacity, they check out and enter their credit card number.
Our system allows the CUSTOMER to print out a voucher with the reservation number and e-tickets or we can email them the voucher and e-tickets.
Depending on how you set up the system, you can close out the sale by one of the following:
1 At the ticket booth, you print out the tickets when the customer presents the voucher, then scan or take a ticket stub when boarding.
2 If they have e-tickets either printed or saved on their cell phone, we would just scan them when boarding the event.
This completes the sale. The Virtual Ticketer then automatically updates the sale proceeds to all the correct general ledger accounts (boat, dinner, sales taxes, harbor tax, etc.). At the end of the month, you balance the accounts and you are done with doing online sales for that month.

Customer Rate Codes and Ticket Types

Another automatic workflow is using unlimited rate codes and ticket types. When setting up different types of customers or resellers, we assign them different rate codes and types of tickets.
When a customer or reseller buys a ticket, the system plugs in the rate code and prints the proper ticket type, automatically.
Custom Designed Reports!
You can design, build and save a report template, then at any time by entering date ranges we can print that customized report. This provides you instant data and allows you to make time-sensitive decisions. The reports can be viewed, printed, saved to an Excel spreadsheet, or save in a database format.
These are just a few of many automated workflows we have designed into the system, which enhances system performance giving you timely and accurate data while decreasing labor cost.
These are the type of features which separates our system and lets our system to out performs the rest.

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Who WE are?

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We also provide Cloud Base Servers and Services for many of our customers, and we use Managed Services to maintain their local computer equipment and operations. We fix 70% of their problems remotely over the phone. We only use 5 techs, but use the latest technology to maintain, service and support our customers. Most service companies would need 10 to 15 techs to handle our account load. We, in turn, pass the cost savings on to our customers with reduced rates.

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How and why VIRTUAL TICKETING SOLUTIONS was formed?

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They told us, they have been looking for a new system, but could not even find one, which even had the same features their current system had. Eleven years ago, I told them, I had an ex-software developer partner, who became available. This developer is easily in the top 5% of system designers. He has won 4 editor choice awards for programs he had written, from PC Magazine and PC World. Most developers would give their right arm, for just one of these awards.

With him aboard, we formed Virtual Ticketing Solutions, a division of Virtual Business Solutions, Inc. It took us four years to develop a complete enterprise level system, which allowed all of their different departmental data and transactions to be integrated. Our new system provided automatic and seamless workflows, resulting in streamlining their complete operations. We provided them the tools to expand their operations threefold in both sales and efficiency. Every customer we have, who has used our system properly, has increased their sales, anywhere up to 300 percent.

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The BIG QUESTION is HOW did our CUSTOMERS increase their SALES?

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Our system has the ability to automatically build customer lists. You can send out special promotions for added new bookings. This has helped increased their sales. Nobody has ever increased their sales, by sitting and waiting for them to walk in the door.

We have over thirty options for setting up your resellers. Once they make a sale, our system automatically handles the rest. From handling vouchers, rate codes to invoicing. We give you complete flexibility to automate their sales and payments.

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FINAL QUESTION, why use us over the new internet ticketing companies?

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I have heard, internet ticket companies make claims that their online web ticketing system would not cost you anything, by using their system to do your online sales. They will only charge your customer a 6% processing fee, so you don’t have to pay anything. For walk-up cash sales, they will only charge you 1% of the total sales. For a credit card, walk-up sales, some guarantee they will only charge and additional 1.99% credit card processing fee. If you don’t read the fine print on their website, they won’t tell you, their credit card company they use is going to charge you up to an additional 2.99 %. They can and will add other miscellaneous charges if the card requires it. So if you have a customer uses a 5% back rewards card, they are going to charge you that additional 5%.

If we charged all of our customers like that, we would easily make an additional two million dollars a year. That is money coming out our customer’s pocket.

These internet ticketing companies don’t tell you how much business you lose, by them charging your customers a service or convenience fee.  There have been surveys on customers who buy online and don’t complete the sale. The number one reason (52%) for them dropping off before the purchase is completed are unexpected charges, (like convenience fees or service charges). This could and will cost you sales. The oil companies tried to add credit card charges, and how long did that last when they started losing sales, a couple of months.

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