All We Needed and More
Our business, Lake George Steamboat Company, utilized TJ Software for 14 years, beginning in 1997. Although that system managed ticket sales adequately, our company struggled with the accounting and reporting features, and found the system confounding and counter-intuitive. We made the change to the Virtual Ticketer in 2012, and have found it all we needed and more.
The system works equally well for all: from the ticket seller to the managers to the accounting department, also for the marketing and the charter departments. The Virtual Ticketer has tremendous flexibility and capacity we have not even begun to touch, it has been well designed and relatively easy to understand.
Shane, Mike, and the other staff at Virtual Ticketing Solutions have been very responsive, capable of making any changes or adaptations necessary for our business, working with us to solve glitches even to the point of changing their system if necessary. The technical support is excellent.
Since we began with VTS, we have seen a 31% increase in our internet sales. We are looking forward to the new version of the web module. We are completely satisfied with VTS and would NOT think of changing to a different system. We find VTS has all the capability and versatility necessary to carry our company forward into the future.